Contact Us

At puulaow, we are committed to providing exceptional support to our valued customers. We understand that purchasing fragile items online requires trust, and we want to assure you that your satisfaction is our top priority. We encourage you to reach out with any inquiries, feedback, or concerns you may have regarding our products, orders, or policies.

Our dedicated customer service team is highly knowledgeable about glassware care, technical specifications, and logistics. Whether you need advice on which wine glass best suits your favored vintage, assistance with tracking a current shipment, or help with processing a return, we are here to provide clear and timely assistance.

We are a digitally native brand and offer streamlined online support to resolve your queries efficiently. We maintain full transparency across all our communication channels to ensure you receive a consistent and professional experience. All customer service information provided adheres to our central Privacy Notice.

For any order-related questions, product inquiries, collaborations, or official business, the best way to contact us is via email:

service@puulaow.com

When emailing us regarding an order, please include your full name and order number to allow our representatives to assist you more effectively. We strive to respond to all inquiries within 24 to 48 business hours, excluding weekends and major holidays.

For matters requiring physical correspondence or authorised returns in adherence to our specific Return Policy, our central business operation address is:

puulaow, Oldesloer Straße 30, 23795, Germany.

Please note that this address serves as our German return and administrative facility; we do not operate a physical retail storefront at this location. All purchases must be made exclusively through our puulaow independent online store. We look forward to hearing from you.

Contact Phone Number：+1 (989) 682-2410
Hotline Service Hours： PDT 9AM-6PM